Support Services

Support services

We offer integrated communities business-class services through service management and tiered support structure, including:

  • ITIL-based service desk
  • Project and service management
  • Service level agreements
  • Onsite support

Service desk

A world class, centrally managed service desk delivers guaranteed service levels. It is a reliable, single point of contact and a central point of accountability where service requests can be logged and managed.

  • 24x7x365
  • ITIL aligned
  • Flexible delivery and support model
  • On-site support
  • Real-time incident and event management
  • Service continuity against service level agreements
  • Reporting

Project and service management

Our service implementation is underlined by operational excellence that is backed by proven methodologies and a successful track record.

  • Continuous service improvement initiatives
  • Compliance with stringent service level agreements
  • Billing audits
  • Vendor and third party management
  • Asset management
  • Relationship management
  • Reporting

Your community deserves a rewarding service experience.
Contact us to find out more about how we deliver consistent service levels to our customers.

About Us

Pulse Communication offers integrated, state-of-the-art solutions that enable integrated communities to reduce costs, manage risks and have the ability to respond to the changing demands of residents.


Corporate Park North
238 Roan Crescent, 1685
Old Pretoria Road, Midrand